Shipping & Delivery

Shipping Policy

At Mintywren, we are dedicated to providing a smooth and professional delivery experience. Every order is carefully prepared to ensure your wigs arrive safely, securely, and in perfect condition. Our goal is to make your shopping experience simple, transparent, and reliable from checkout to delivery.

  1. Order Processing Time
    All orders are processed within 2 business days (excluding weekends and holidays) after your order confirmation.

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package throughout the delivery process.

  1. Shipping Rates & Free Shipping

Standard Shipping: Orders that do not qualify for free shipping will have a flat shipping fee of $5.99 applied at checkout.

Free Shipping Offer: We are happy to provide Free Standard Shipping on all orders over $45.98.

  1. Estimated Delivery Times

To ensure consistent availability and service, orders may be shipped from our regional distribution partners.

United States: 7–12 business days
Canada / United Kingdom / Europe: 7–15 business days
Australia / New Zealand / Asia: 8–15 business days

Please note these are estimated delivery times. While we always strive to deliver on time, delays may occasionally occur due to customs processing or local carrier schedules.

  1. Order Tracking

After your order has been shipped, you will receive a tracking number via email. You can track your package using our [Track Your Order] page or directly through the shipping carrier’s website.

Please allow up to 48 hours for the tracking information to appear in the carrier’s system.

  1. Customs, Duties, and Taxes

Mintywren is not responsible for any customs duties, taxes, or additional charges that may be applied to your order. Any fees imposed during or after shipping are the responsibility of the customer.

  1. Damaged or Lost Items

Your satisfaction is extremely important to us.

If your order arrives damaged, please contact our support team immediately at support@mintywren.com and include clear photos of the damaged product and packaging. We will prioritize either a replacement or a full refund for items damaged during shipping.

Damaged Items

If your order arrives damaged:

Please email us photos within 72 hours of delivery
We will arrange a free replacement as quickly as possible

Lost or Stolen Packages

Mintywren is not responsible for packages that are lost or stolen after the tracking status shows “Delivered.” If your package shows delivered but cannot be located, please:

Check with neighbors or household members
Contact the shipping carrier (USPS, UPS, FedEx) to file a claim

We will gladly provide all necessary tracking information to help assist your claim, but we cannot issue refunds for orders confirmed as delivered.

  1. Contact & Business Information

Brand Name: Mintywren
Legal Entity: Smart Advanced Holdings Limited

Customer Support: support@mintywren.com
Customer Service: +1 (224) 294-3556

Business Address:
353 Nin Fung Road
Sha Tin District
Hong Kong